For convenience in purchasing and placing orders, please use the self-service shopping feature to add items to your order list. During the purchasing process, if you have any questions, you can directly contact our online customer service. We will patiently assist you in resolving any issues. If the response time is slightly slow, it may be due to a high volume of inquiries. We appreciate your understanding.
about Payment:
Supports direct online ordering and payment via Alipay; in special cases, direct transfer is also available.
about Inventory：
All items listed are in stock, but due to high daily shipment volume, there may be a time delay between placing your order and processing it for shipment. Therefore, we cannot guarantee that your order will be shipped immediately. To avoid this issue, please make sure to pay promptly after placing your order.The company arranges orders based on the sequence of customer orders and payments. If there is a shortage of stock, customer service will communicate with you promptly.
about Shipment：
After you place an order and make payment, we will promptly arrange the order and prepare the goods. Please understand that we are eager to ship your order more than you are, so we will definitely arrange and ship your order as soon as possible. Generally, orders placed and paid before 5 PM can be shipped out on the same day, except for special circumstances.
About after-sales service：
If there are any issues with the goods you received, please contact online customer service as soon as possible and assist us by taking photos for timely confirmation. We will provide you with a satisfactory solution as soon as possible. All our staff treat every customer with integrity. Please have no doubt that if any issues arise, we will resolve them promptly. Whether you encounter service problems or issues with our products, we will actively help you solve them. When returning or exchanging goods, make sure to remember the tracking number you sent back. At that time, you will need to provide the courier tracking number for after-sales processing.
Our crystals are ethically sourced from the sacred Himalayan region, where Mount Kailash has been revered for millennia. Each piece carries the unique spiritual energy and purity of this ancient landscape. When a crystal originates specifically from Mount Kailash or has been blessed through traditional rituals at the sacred site, we clearly note this in the product description.
Yes, we offer customizations to create jewelry that resonates with your personal energy and intentions. Since we are a small artisan team focused on quality and spiritual authenticity rather than mass production, custom orders may require a longer processing time. We appreciate your patience as we carefully craft each unique piece.
At Kailash Energy, we are committed to providing high-quality jewelry and ensuring customer satisfaction. To offer you peace of mind with your purchase, we provide a 30-day warranty for our products under normal wear conditions.
Warranty Coverage
Our 30-day warranty covers quality-related issues under normal use, including but not limited to:
Chain breakage
Clasp damage
Stone detachment
If you encounter any of these issues within 30 days of receiving your package, please contact our customer service team. We will assess the issue and provide a reasonable solution, such as repair, replacement, or other forms of assistance.Exclusions from WarrantyThis warranty does not cover:
Damage due to improper use, accidents, or external force
Wear and tear from prolonged usage
Exposure to chemicals, water, or extreme conditions
Unauthorized repairs or modifications
How to Claim Your Warranty
Contact our customer service team within 30 days of receiving your package.
Provide your order details and photos/videos of the issue.
Our team will assess your case and guide you through the next steps.
Customer Support Contact Information
Email: service@kailashenergy.com
Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)
For any questions regarding our warranty policy, please feel free to reach out to our customer support. We appreciate your trust in Kailash Energy and strive to provide the best service possible!
1. Can Kailash Energy ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
2. How much does shipping cost?
For items under $150, you will need to pay $18 for shipping. PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time (Not including customs delays, weekends, holidays, and any unforeseen circumstances) Processing Time: 2-5 business days Standard Shipping Time: 10-20 business days For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4. How may I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://kailashenergy.com/apps/track123. PS. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at: service@kailashenergy.com. We’ll either resent a new one to you or give you a full refund.
Shipping and Monitoring Processes
At Kailash Energy, we aim to offer you the best shipping and monitoring options. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you within our business hours.
Second-stage logistics model
Your order will be shipped from Tibet to the monitoring center of Shanghai and the second stage of logistics will be shipped to you from Shanghai. In this process, our particular monitoring process will make sure that your package is well delivered and protected. After passing all the required quality checks, it will be shipped to your desired location as quickly as possible. You will receive 2 emails about these 2 stages of delivery.
About monitor center
Key points including packages, and main products will be carefully tested, making sure that you can receive our best products and delivery services. Specifically, professional, disposable, and nitrile powder-free gloves are expected to be used by professors for our quality inspection.
