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Privacy policy
Privacy policy
1. Introduction
Welcome to [pranaheals.com] (the "Website") operated by Prana Heal Crystals (hereinafter referred to as "we", "us", or "our"). We are committed to protecting your privacy and the security of your personal data. This Privacy Policy details how we collect, use, store, and disclose your information when you use the Website, purchase our products, or receive related services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to all the terms of this Privacy Policy. If you do not agree to this Policy, please do not use the Services.
2. Information We Collect
We collect information you provide directly to us, as well as automatic data generated when you use the Website:
2.1 Personal Information
- Contact details: Full name, email address, phone number, shipping/billing address (collected when placing an order or registering an account);
- Payment information: Credit card details, PayPal account information (processed through third-party payment service providers; we do not store complete payment data);
- Account information: Username, encrypted password, order history, and communication preferences (e.g., email subscription opt-ins).
2.2 Automatically Collected Data
- Device and usage data: IP address, browser type, operating system, pages visited, time spent on the Website, and referral source (collected via Google Analytics and website Cookies);
- Cookies: Small text files stored on your device to enhance functionality (e.g., remembering your shopping cart) and personalize your experience. You can disable non-essential Cookies in your browser settings.
3. How We Use Your Information
We use your personal data for the following legitimate purposes:
- Process and fulfill your orders (including shipping, delivery confirmation, and return services);
- Communicate with you regarding orders, account matters, or customer service inquiries;
- Send marketing communications (e.g., new product launches, promotions) if you have opted in (you can unsubscribe at any time via the "unsubscribe" link in emails);
- Improve the Website and Services (e.g., analyzing user behavior to optimize navigation and product offerings);
- Prevent fraud, protect our legitimate rights and interests, and ensure compliance with applicable laws and regulations.
4. Data Sharing and Disclosure
We will not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with the following parties:
- Service providers: Third-party vendors who assist with order fulfillment (e.g., logistics companies such as DHL), payment processing (e.g., Stripe, PayPal), email marketing (e.g., Mailchimp), and data analysis (e.g., Google Analytics). These providers are bound by confidentiality agreements and may only use your data to perform their services;
- Law enforcement authorities: As required by law, court order, or to protect our rights, property, and safety (e.g., responding to fraud investigations);
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity (you will be notified of any such change).
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse:
- Encrypt sensitive data (e.g., passwords, payment details) using SSL/TLS technology;
- Restrict access to personal data (only authorized personnel can access your information);
- Conduct regular security audits and updates to the Website and systems.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will take immediate action to mitigate risks in the event of a data breach.
6. Your Rights (GDPR/CCPA Compliance)
If you are a resident of the European Economic Area (EEA) or California, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you;
- Right to rectification: Request to update or correct inaccurate data;
- Right to erasure: Request deletion of your data (subject to legal obligations);
- Right to restriction of processing: Request that we limit data processing activities;
- Right to data portability: Receive your data in a structured, machine-readable format;
- Right to opt-out: Unsubscribe from marketing communications or refuse data sale (CCPA only).
To exercise these rights, please contact us at [your email address]. We will respond to your request within 30 days.
7. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law:
- Order data (name, address, order details) is retained for 7 years for tax and legal purposes;
- Account data is retained until you request deletion or deactivate your account;
- Marketing data is retained until you unsubscribe from communications.
8. Third-Party Links
The Website may contain links to third-party websites (e.g., social media platforms, payment service providers). These third-party websites have their own independent privacy policies, and we are not responsible for their content or privacy practices. We recommend that you review the privacy policy of any third-party website you visit.
9. Children's Privacy
The Services are not intended for children under the age of 13, and we will not intentionally collect personal information from children under 13. If we discover that we have inadvertently collected children's information, we will immediately delete the relevant data. If you are a parent or guardian and find that your child has provided personal information, please contact us at [your email address].
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this Website, with the "Last updated date" revised. We recommend that you review this Policy regularly. Your continued use of the Services constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us via:
- Email: master-y@pranaheals.com
- Website: pranaheals.com