Shipping Policy
At Prana Heals, we are committed to delivering your crystal treasures safely and efficiently. Please review our shipping policy below.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Times
United States:
- Standard Shipping (5-7 business days): Free on orders over $50, otherwise $5.99
- Express Shipping (2-3 business days): $12.99
- Overnight Shipping (1 business day): $24.99
Canada:
- Standard Shipping (7-14 business days): Free on orders over $75, otherwise $9.99
- Express Shipping (3-5 business days): $19.99
International (Other Countries):
- Standard Shipping (10-21 business days): Calculated at checkout based on destination
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package using the link provided or by logging into your account.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue or provide a replacement.
Customs and Duties
International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
Holiday Shipping
During peak holiday seasons (November – December), processing and shipping times may be extended by 2-3 business days. We recommend placing holiday orders early to ensure timely delivery.
If you have any questions about shipping, please contact us at support@pranaheals.com.