Our crystals are ethically sourced from the sacred Himalayan region, where Mount Kailash has been revered for millennia. Each piece carries the unique spiritual energy and purity of this ancient landscape. When a crystal originates specifically from Mount Kailash or has been blessed through traditional rituals at the sacred site, we clearly note this in the product description.
Yes, we offer customizations to create jewelry that resonates with your personal energy and intentions. Since we are a small artisan team focused on quality and spiritual authenticity rather than mass production, custom orders may require a longer processing time. We appreciate your patience as we carefully craft each unique piece.
At Kailash Energy, we are committed to providing high-quality jewelry and ensuring customer satisfaction. To offer you peace of mind with your purchase, we provide a 30-day warranty for our products under normal wear conditions.
Warranty Coverage
Our 30-day warranty covers quality-related issues under normal use, including but not limited to:
Chain breakage
Clasp damage
Stone detachment
If you encounter any of these issues within 30 days of receiving your package, please contact our customer service team. We will assess the issue and provide a reasonable solution, such as repair, replacement, or other forms of assistance.Exclusions from WarrantyThis warranty does not cover:
Damage due to improper use, accidents, or external force
Wear and tear from prolonged usage
Exposure to chemicals, water, or extreme conditions
Unauthorized repairs or modifications
How to Claim Your Warranty
Contact our customer service team within 30 days of receiving your package.
Provide your order details and photos/videos of the issue.
Our team will assess your case and guide you through the next steps.
Customer Support Contact Information
Email: service@kailashenergy.com
Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)
For any questions regarding our warranty policy, please feel free to reach out to our customer support. We appreciate your trust in Kailash Energy and strive to provide the best service possible!
1. Can Kailash Energy ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
2. How much does shipping cost?
For items under $150, you will need to pay $18 for shipping. PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time (Not including customs delays, weekends, holidays, and any unforeseen circumstances) Processing Time: 2-5 business days Standard Shipping Time: 10-20 business days For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4. How may I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://kailashenergy.com/apps/track123. PS. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at: service@kailashenergy.com. We’ll either resent a new one to you or give you a full refund.
Shipping and Monitoring Processes
At Kailash Energy, we aim to offer you the best shipping and monitoring options. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you within our business hours.
Second-stage logistics model
Your order will be shipped from Tibet to the monitoring center of Shanghai and the second stage of logistics will be shipped to you from Shanghai. In this process, our particular monitoring process will make sure that your package is well delivered and protected. After passing all the required quality checks, it will be shipped to your desired location as quickly as possible. You will receive 2 emails about these 2 stages of delivery.
About monitor center
Key points including packages, and main products will be carefully tested, making sure that you can receive our best products and delivery services. Specifically, professional, disposable, and nitrile powder-free gloves are expected to be used by professors for our quality inspection.
