Frequently Asked Questions
About Our Crystals
Are your crystals authentic?
Yes! All our crystals are 100% natural and authentic. We source directly from trusted mines and suppliers around the world. Each piece comes with a certificate of authenticity.
What does blessed by masters mean?
Our crystals are blessed by Daoist masters who have dedicated their lives to spiritual practice. This blessing ceremony infuses each piece with positive intention and energetic alignment. While this is a spiritual practice, many of our customers report feeling a difference in the energy of our blessed crystals.
How do I know which crystal is right for me?
Choosing a crystal is a personal journey. You can:
- Select based on your current intention (protection, love, abundance, etc.)
- Choose by your zodiac sign or birth month
- Trust your intuition – often the crystal you are drawn to is the one you need
- Contact us for personalized recommendations
Crystal Care
How do I cleanse my crystals?
There are several ways to cleanse your crystals:
- Moonlight: Place under full moonlight overnight
- Sage/Smudging: Pass through sage smoke
- Sound: Use singing bowls or bells
- Salt: Bury in sea salt (not recommended for soft stones like selenite)
- Running Water: Hold under natural running water (avoid for water-soluble crystals)
How do I charge my crystals?
To charge your crystals with intention:
- Hold the crystal in your hands
- Close your eyes and take three deep breaths
- Visualize your intention flowing into the crystal
- Speak your intention aloud or in your mind
- Thank the crystal for its support
Orders & Shipping
How long will it take to receive my order?
Orders are processed within 1-2 business days. Standard shipping in the US takes 5-7 business days. Express options are available at checkout.
Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by location, typically 10-21 business days. Please note that international orders may be subject to customs fees.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Please see our Return Policy page for complete details.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. Our website uses SSL encryption to protect your data. We never store your full credit card information – all payments are processed securely through our PCI-compliant payment processors.
Still Have Questions?
We are here to help! Contact us at support@pranaheals.com and we will respond within 24 hours.